1. Introduction

Welcome to Rams Consulting (PTY) Ltd (“Company,” “we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website design, social media marketing, and corporate design services,packages offering (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Services Provided

2.1 Website Design Services

We offer comprehensive website design services that include, but are not limited to:

• Custom Website Design: Creating a unique design tailored to your brand and target audience.
• Responsive Design: Ensuring the website is accessible and looks good on all devices, including desktops, tablets, and smartphones.
• Website Development: Building and coding the website, including front-end and back-end development.
• Content Management System (CMS) Integration: Implementing and configuring CMS platforms such as WordPress, Joomla, or Drupal.
• E-Commerce Solutions: Developing online stores with shopping cart functionality and payment gateway integration.
• SEO Optimization: Implementing basic search engine optimization to improve the website’s visibility.
• Ongoing Maintenance: Providing updates, backups, and technical support post-launch.

2.2 Social Media Marketing Services

Our social media marketing services include:

• Strategy Development: Crafting a customized social media strategy aligned with your business goals.
• Content Creation: Designing and producing engaging content for various social media platforms, including graphics, videos, and copy.
• Social Media Management: Handling day-to-day operations of social media accounts, including posting, monitoring, and engagement.
• Advertising Campaigns: Developing and managing paid social media campaigns to increase reach and conversions.
• Analytics and Reporting: Tracking and analyzing social media performance, providing regular reports, and making data-driven recommendations.
• Community Engagement: Building and maintaining relationships with your audience through direct interaction and customer support.

2.3 Corporate Design Services

Our corporate design services include:

• Brand Identity Development: Creating a cohesive brand identity, including logo design, color schemes, and typography.
• Marketing Materials: Designing print and digital marketing materials such as brochures, flyers, business cards, and banners.
• Corporate Presentations: Developing professional presentations for meetings, conferences, and client pitches.
• Stationery Design: Designing branded stationery items, including letterheads, envelopes, and notepads.
• Packaging Design: Creating packaging solutions that reflect your brand and appeal to your target market.
• Other Design Needs: Addressing additional design requirements as requested by the client.

3. Service Agreement

3.1 Scope of Work

The scope of work for each service will be detailed in a separate agreement or proposal, including:

• Project Objectives: Specific goals and deliverables for the project.
• Timeline: Key milestones and deadlines for project phases.
• Fees: Detailed pricing information and payment terms.

Both parties must agree to the scope of work in writing before the commencement of Services.

3.2 Changes to Scope

Any changes to the scope of work must be mutually agreed upon in writing. Additional services or alterations to the original scope may result in revised fees and timelines.

3.3 Deliverables

The final deliverables will be specified in the agreement or proposal. We will make every effort to meet the agreed-upon specifications, but any deviations will be communicated and documented.

4. Client Responsibilities

4.1 Provision of Materials

The client agrees to provide all necessary materials and information required for the completion of the Services, including but not limited to:

• Content: Text, images, logos, and any other media required.
• Access: Necessary access to existing systems, websites, or social media accounts.
• Feedback: Timely and constructive feedback to ensure project progress.

4.2 Cooperation

The client agrees to cooperate with us by:

• Providing Feedback: Offering prompt feedback and approvals to facilitate timely project completion.
• Responding to Requests: Addressing any additional requests or clarifications required to proceed with the Services.

4.3 Accuracy of Information

The client is responsible for ensuring the accuracy and completeness of all information provided. We are not liable for any issues arising from inaccurate or incomplete information.

5. Payment Terms

5.1 Fees

Fees for our Services are outlined in the agreement or proposal and are subject to applicable taxes. The client agrees to pay all fees as specified.

5.2 Payment Schedule

Payment terms will be detailed in the agreement or proposal, which may include:

• Deposit: An upfront deposit required before the commencement of work.
• Milestone Payments: Payments made upon the completion of specific project milestones.
• Final Payment: The remaining balance due upon project completion and delivery of final deliverables.

Late payments may incur additional charges or affect project timelines.

5.3 Refunds

Refunds are not provided for completed Services. If a dispute arises, we will work with the client to resolve the issue in accordance with these Terms.

5.4 Additional Costs

Any additional costs incurred due to changes in the scope of work, third-party services, or client-requested revisions will be communicated and billed separately.

6. Intellectual Property

6.1 Ownership

Upon full payment, the client will own the rights to the final deliverables provided as part of the Services. This includes:

• Website Design: The final design and code for the website.
• Social Media Content: The content created for social media platforms.
• Corporate Design: All design elements provided, including logos and marketing materials.

We retain the right to use the deliverables in our portfolio and for promotional purposes unless otherwise agreed.

6.2 License to Use

We grant the client a non-exclusive, non-transferable license to use the deliverables for their intended purpose. This license does not grant the client ownership of any underlying intellectual property rights or proprietary tools used in the creation of the deliverables.

6.3 Third-Party Materials

If the deliverables include third-party materials (e.g., stock images, fonts), the client is responsible for obtaining any necessary licenses or permissions for their use.

7. Confidentiality

7.1 Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of providing and receiving the Services. This includes, but is not limited to:

• Business Strategies: Marketing plans, business models, and financial information.
• Design Concepts: Preliminary designs and concepts not yet finalized.
• Client Data: Personal and business information provided by the client.

7.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is Publicly Available: Information that is publicly available through no fault of the receiving party.
• Is Legally Required: Information that must be disclosed by law or legal process.

7.3 Duration

The confidentiality obligations will survive the termination of these Terms and remain in effect for 10 years thereafter.

8. Limitation of Liability

8.1 Liability Limitation

Our liability for any claim arising out of or related to the Services will be limited to the amount paid by the client for the specific Services that gave rise to the claim. We will not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:

• Lost Profits: Any loss of business or revenue.
• Data Loss: Any loss or corruption of data.
• Business Interruption: Any interruption to the client’s business operations.

8.2 Force Majeure

We will not be liable for any delay or failure in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural Disasters: Earthquakes, floods, or other natural events.
• Acts of War: War, terrorism, or civil unrest.
• Technical Failures: Internet outages, software malfunctions, or other technical issues.

9. Termination

9.1 Termination by Client

The client may terminate the agreement with us at any time by providing written notice. In such cases:

• Payment Obligations: The client will be liable for payment for all Services rendered up to the date of termination.
• Deliverables: We will deliver any completed work to date, and the client will have the right to use it as per the agreed terms.

9.2 Termination by Us

We reserve the right to terminate the agreement if the client breaches these Terms or fails to provide necessary cooperation. In such cases:

• Refunds: We will refund any prepaid amounts for Services not yet performed.
• Deliverables: We will deliver any completed work to date, and the client will have the right to use it as per the agreed terms.

9.3 Effect of Termination

Upon termination, both parties agree to cease any use of each other’s intellectual property and confidential information. Any outstanding payment obligations will remain due.

10. Governing Law

10.1 Applicable Law

These Terms will be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms will be resolved in the courts of the Republic of South Africa.

10.2 Dispute Resolution

In the event of a dispute, the parties agree to attempt to resolve the issue through informal negotiations before pursuing formal legal action. If a resolution cannot be reached, the dispute may be submitted to mediation or arbitration as agreed by both parties.

11. Changes to Terms

11.1 Updates

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The revised Terms will be posted on our website, and the effective date will be updated accordingly.

11.2 Notification

We will make reasonable efforts to notify clients of any significant changes to these Terms. Continued use of our Services after changes have been posted constitutes acceptance of the revised Terms.

12. Contact Information

For any questions, concerns, or inquiries regarding these Terms, please contact us at:

Rams Consulting (PTY) Ltd
info@ramsconsulting.co.za
071 499 5378

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with any agreements or proposals related to specific services, constitute the entire agreement between the parties concerning the subject matter and supersede all prior agreements or understandings, whether written or oral.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be deemed modified to the extent necessary to make it valid and enforceable.

13.3 Waiver

The failure of either party to enforce any provision of these Terms will not be deemed a waiver of that provision or any other provision. A waiver must be made in writing and signed by an authorized representative of the party granting the waiver.

13.4 Assignment

The client may not assign or transfer their rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a third party, including in the event of a merger, acquisition, or sale of our business.

13.5 Independent Contractors

The relationship between the parties is that of independent contractors. Nothing in these Terms will be construed to create a partnership, joint venture, or employer-employee relationship between the parties.

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Rams Consultin (PTY) Ltd is committed to providing high-quality services and maintaining transparency in our business practices. We value your partnership and look forward to a successful collaboration.